Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK402A Mapping and Delivery Guide
Align banking products with the needs of small business customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSBNK402A - Align banking products with the needs of small business customers |
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Description | This unit describes the performance outcomes, skills and knowledge required to diagnose small business customer needs and wants and identify, match and communicate banking products and services to reflect these requirements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | The unit can be applied in all types of banking and other financial services institutions. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and forecast small business customer needs and wants |
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Element: Identify product and service options for small business customers |
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Element: Communicate service benefits to small business customers |
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Element: Manage the performance of products, services and communications for small business customers |
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